Proven Products Ltd, Nottingham

26 Reviews
Proven Products Ltd
Unit 1, Ellesmere Business Park, Haydn Road, Sherwood
NG5 1DX Nottingham
Nottinghamshire England
0115 960 8646
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Proven Products Limited is a Nottingham based wholesaler, distributer and manafacturer of quality household products for the uk Including world famous bamix of Switzerland, Woll Cookware and our own Superjuicer as well as a wide range of kitchen utensils and gadgets Plus vacuum cleaners and gazebo's uk

Vacuum Cleaners, Household Products Supplier
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25 February 2017

I have had dealings with Proven Products Ltd. re my super vac 1000. I had a problem with it ,left a message on there answer machine took a week to get back to me. The person i spoke with was very helpfull, explained why i had a problem, said they would send a replacement the following wednesday, and as said the following wednesday my new supervac 1000, was recieved, i was also told if i have any more problems to contact them straight away, so as you can read my experience with Proven Products Ltd, has been a positive one

15 November 2016

Tried to phone on many occasions and finally was able to leave a message which had not been answered several days later. Sent an email complaining of the lack of Customer service and asking that they replaced the broken plastic handle on my Supervac 1000. No reply. Yesterday morning the Post Office delivered a new complete handle. No paperwork, no account not even a note. Their Customer service is terrible but I cannot fault their replacement service. Why do they spoil their reputation like this?

09 November 2016

Spoke to customer services regarding a damaged part from my supervac 1000 was told a replacement would be posted out to me. It arrived safe and sound as stated. I would like to say a big thankyou to all concerned.

19 October 2016

My Supervac overheated and produced a burning smell after minor use. It also sounded as though something was loose within the motor body. I emailed Proven Products to complain. This was dealt with by Joe Halford. Today I received a new motor for the hoover. Whilst others have been less than impressed with customer service from Proven Products this has not been my experience. As we all know problems occur in life, but it is how they are dealt with that matters. I intend to use my vac in short bursts and to keep the filter as clean as possible. I will let you know how I get on.

Supervac 1000

11 September 2016

Bought the Supervac 1000 at Fantasy Island, Ingolmells after a very impressive demonstration Got it home and within 5 minutes of unpacking and assembly it had become very hot and was not picking up dust, (never mind a bowling ball!!). We have emailed proven products and are awaiting a response I will keep you informed of developments. NB: Rated at 1 star because that was the lowest option

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